Contact
WE'RE HERE TO HELP
How can we help?
Your question gets a real answer from our Canadian team, usually within one business day.
Quick answers before you write
Most questions are answered here. If yours isn't, the form above reaches our Canadian team.
Where is my order?
Orders ship within 1 business day from the warehouse closest to you and usually arrive in 1-3 business days (remote and northern areas can take longer). When your order ships, you get an email with a tracking number. If it hasn't arrived, send us your order number.
Which cartridge fits my printer?
Match the code printed on your old cartridge, for example CF258X or TN760. Every product page lists the printers it fits. Not sure? Send us your printer model and we'll confirm before you order.
How do I make a warranty claim?
Choose "Warranty claim" in the form and include your order number and a short description of the problem. A defective cartridge is replaced free. For printer damage, include the technician's service report and contact details.
Can I return a cartridge?
Unopened cartridges in their original packaging can be returned within 30 days of delivery for a refund of the product price, less a 20% restocking fee. Opened cartridges can't be returned for a change of mind, but a defective one is covered by the warranty. On change-of-mind returns, you pay return shipping and the original $10 shipping charge isn't refunded.
What does shipping cost?
$10 flat under $49, free from $49, anywhere in Canada. Prices are in CAD, with no customs or duties at delivery.