Refund policy

Last updated: July 2026.

Buy with confidence. Every Elevate Imaging cartridge is backed by our Limited Lifetime Warranty, and unopened products can be returned within 30 days.

30-day returns (unopened)

If you change your mind, you may return any unopened cartridge in its original packaging within 30 days of delivery for a refund of the product price. The item must be unused and in resaleable condition.

• Return shipping is the customer's responsibility.
• The original $10 shipping charge is non-refundable on change-of-mind returns.

Opened cartridges

Because toner is a consumable, opened cartridges cannot be returned for a change of mind. If an opened cartridge is defective, you're covered: see Warranty below.

Items returned used or damaged

Cartridges returned opened, used, damaged, or missing their original packaging are not in resaleable condition. In those cases we may apply a restocking fee of up to 50%, or decline the return.

Defective or incorrect items

If your cartridge is defective, or we shipped the wrong item, we'll make it right at no cost to you, including return shipping. Defects are handled under our Limited Lifetime Warranty: every Elevate Imaging cartridge is guaranteed defect-free in materials and workmanship for the lifetime of the cartridge, with a free replacement if a problem develops. It also includes printer-damage protection: if an Elevate Imaging cartridge is documented by an authorized service provider as the sole cause of damage to a printer it was designed for, it's covered for repair, replacement, or reimbursement. Professionally remanufactured cartridges are fully covered; the warranty does not apply to cartridges that have been refilled or emptied through normal use.

How to start a return or claim

Reach us through our Contact page or email support@elevateimagingcartridges.ca with your order number and we'll walk you through it. As your reseller, we handle warranty claims directly, so you have one accountable team.

Refunds

Approved refunds are issued to your original payment method, less any applicable restocking fee and the non-refundable shipping charge, within 5-10 business days of us receiving your return.

Your legal rights

These terms are in addition to, and do not limit, the warranties and remedies you're entitled to under applicable Canadian and Québec consumer protection law.